New recycling regime continues to have ‘teething problems’

Back in April, we ran a story on problems with the new waste contract and identified a number of issues: fly-tipping, difficulties reaching the helpline, nappy collections and problems getting the new bins. Some of these have been resolved but by no means all.

When the new scheme was introduced we were promised that there would be “flexiblity to the meet the needs of West Hampstead”, an “education campaign from Camden and Veolia” and “pro-activity in targetting the problem areas”. To no-one’s great surprise, the reality has turned out to be quite different.

The residents of West Hampstead (or West Dumpstead as a local wit has relabelled it) continue to have numerous concerns about the rubbish situation. One recent example was outside Feng Sushi – a particular black spot. Literally.

Thanks to some campaigning by local Conservative activists Feng Sushi (at least we presume it was them) were shamed into action. The question is why can’t Camden get a jet-wash out elsewhere on West End Lane? It’s not rocket science.

The owners of Hana are at their wits end about missed waste collections.

But it not just West End Lane, Mill Lane has been a problem too and is in fact worse as it doesn’t get the regular collections of West End Lane.


Of the residential streets, Fordwych Road is a typical example of the sort of problems we see in West Hampstead. As Camden/Veolia seemed incapable of doing anything about it, residents were forced to record the problems and take action. They arranged walkabouts directly with Camden officers to come up with solutions for the worst spots.

Yet despite that, FOUR months after the introduction there is often uncollected rubbish and new black bins still have not been delivered, apparently because Camden have run out.

Others have had similar, but different, problems with extra green bins delivered that they don’t want and can’t get rid off. As for delivery of those garden waste bags the levels of incomptentence – is pretty impressive…

There was one visit by smiling Councillors Apak and Rosenberg – and a rare appearance by Cllr Yarde. (You would never guess that Cllr Rosenberg worked in PR :).

But once the cameras were gone, it was the same old problems.

The (Labour) Council seem unresponsive to constructive criticism partly because quite a few tweets about it come from Conservative activists, who after all, the opposition. Yet the Conservatives don’t seem that keen on actually sorting out the problems as it could be seen to be politically opportune to keep the issue live until next year’s local elections.

The Conservatives want to restore fortnightly collections. Yet is that really necessary? Apart from the problems identified (and there are many), fortnightly collections have in large part worked. It’s hard to believe that it wasn’t that long ago we had bi-weekly collections!

There are plenty of other residents of West Hampstead who are tweeting about the issue and problems (WHL gets a constant stream of emails about it). And local amenity group WHAT, is running a review of the recycling situation.

During the election campaign our MP Tulip Siddiq revealed that she had a private meeting with Cllr Meric Apak, due to her constituents’ (and her) concerns about it.

Camden Council has introduced the ‘Clean Camden’ App. It’s useful, however, it has no facility for reporting problems with the new contract (e.g. bins left on street). It does have a facility for reporting fly-tipping but it would be reassuring to hear that someone has actually been prosecuted for it and whether the app is actually useful for Camden?

A particular bugbear across the area is those flats and houses that leave their bin permanently on the pavement. We were assured by Camden when the contract was introduced that this would not be permitted. Not only is it unsightly, but it a hazard for parents pushing buggies and for those with impaired vision. Camden has street cleaning teams on every street at least once a week (not to mention parking attendants and dare we say it, councillors). Is it not possible for them to report problems?

The only real answer is the good old street-by-street walkabouts with Camden officers and councillors in and around West Hampstead to look at the problems and come up with solutions. Quite why this hasn’t happened before is a bit of a mystery. If local residents have any issues, keep tweeting us and/or email moc.l1506093751iamg@1506093751daets1506093751pmahw1506093751rette1506093751b1506093751">moc.l1506093751iamg@1506093751daets1506093751pmahw1506093751rette1506093751b1506093751. Any fly-tipping hot-spots, any bins left permanently on the pavement? Other issues? We can pass them on to WHAT who are compiling a report to present to Camden.

WHL will report back in the autumn – let’s see if there is finally an improvement to West Dumpstead.

WHAT about the new recycling regime?

At local amenity group WHAT’s AGM last week, the thorny topic of rubbish was the theme. Following the departure of WHAT’s founder and long-time chair, Virigina Berridge, this was the first blooding of new co-chairs John Saynor and Mary Tucker.

John opened the presentation by saying that most attendees were keen recyclers (hopefully true). Therefore, is Camden’s main challenge to persuade those who don’t or won’t recycle to do a better job? Particularly in West Hampstead with a high turnover of renters.

Richard Bradbury, Camden’s head of recycling, gave a fast, well-rehearsed presentation with many slides. He emphasised that 85% of the contents of a Camden bin could be recycled, yet residents only manage 25%, which is pretty feeble whatever your political persuasion.

Richard proposed a outcome-focused plan to make the new rubbish contract a success: increased recycling, less fly-tipping, less contamination of recycling bins/better technology, educating the public, and flexible responses to specific problems. He handed out an update on what can be recycled.

Camden's latest recycling info

Camden’s latest recycling info

Then came a lively and productive Q&A session. From which we found out some of the details. We’ll get a leaflet telling us our fortnightly area dates for a whole year. People with babies need to pre-book extra nappy collections. We can now recycle black food trays. Shredded paper is acceptable, even though its fibres have been broken down. And there will be one-off collections for textiles and batteries (as well as large items), to be ordered via the website.

You can recycle so much that it goes onto two pages!

You can recycle so much that it goes onto two pages!

Technology to the rescue! There’ll be an app from which you can take photos of any problems and send to them to Veolia, the contractor. Vans will also have CCTV to check accuracy of collections with the footage saved for 3 months and to spot fly-tipping hotspots. The fly tipping penalty will be a fixed charge of £200 if Camden can actually get the right evidence. The whole thing sounded a bit “shop your neighbour”, though everyone at the meeting was too polite to say so – and maybe some neighbours deserve to be shopped?

The representatives from Veolia were surprised by all the exceptions residents raised. For instance, they could only say they’d ‘look at ways to contain the waste’ in response to Solent Road’s bag-ripping foxes. If you can’t get your recycling – or any – bin on or next to your pavement you’ll have to ring up and ask for an ‘assisted service’. This will presumably mean Veolia would exeed its allotted 15.6 seconds per property – which translates as “one step in”. If you currently have green or brown wheelie bins you’ll have to get stickers if you want to use your bins.

Green/garden waste will be collected weekly, but it’s £75 for a year or £60 for the nine months from spring to autumn. These collections (three sacks a week) can be shared with neighbours, but only if you pre-register. Pensioners will get a discount, though the details are still being decided.

Still ‘no’ to soft plastics like dry cleaners’ coverings and junk mail wrappers. Caddy liners? ‘They don’t last a fortnight. Change them weekly.’ Light bulbs won’t be collected. Rats? ’Keep your receptacle clean.’ (And ‘No comment’ to query about new commercial rubbish collectors springing up across Camden.)

It’s strange to think that it was only a few years ago that we were getting bi-weekly rubbish collections, and soon we will have only fortnightly. West Hampstead already has a rubbish problem, with regular fly tipping, although time banded collections on West End have improved things. We will have to see how things change with the new contract from – and you couldn’t make this up – 1st April.

Fortnightly waste collections for West Hampstead

At last night’s public Area Action Group meeting in West Hampstead, the council gave plenty of stats on Camden’s waste and recycling. But the numbers that will have stuck in most people’s minds were “once” and “every two weeks”, as councillor Meric Apak confirmed what we reported in August; namely that much (though not all) of West Hampstead will move to fortnightly residual waste collections from April 1st. No joke.

Recycling and food waste will still be collected weekly, and this is a clear attempt by Camden to both save money and boost dwindling recycling rates. On top of that, residents who want green waste collection will have to pay £75/year.

Although the turnout last night was down on previous meetings (perhaps due to the tube strike),  there was still a useful and lively discussion though there seemed little chance of the council and unenthused residents – at least those present – finding common ground.

The facts are stark: Camden deals with 46,000 tonnes of domestic residual waste a year but only 26% of waste is recycled – a proportion that’s actually fallen over time. Yet Camden’s estimate is that 85% of household waste is recyclable.

To prove a point, earlier in the day, Richard Bradbury, head of Camden’s Environmental Services, had collected 17 bags of domestic waste from West Hampstead properties. He didn’t go so far as to bring them with him to the meeting, but he had sorted these 17 bags into 5 bags of recyclable material, 4 bags of food waste and just 3 of residual waste. Five bags fewer in total, and only three of the 17 should have been heading to landfill (an 82% recycling rate).

In 2011/12, Camden residents recycled 33% of their waste, so why has this fallen to just 26% today (about the same level as in 2004), especially after the new green wheelie bin regime was introduced in 2012 to make recycling easier? Camden’s target for 2020 is 40%, but to reach this, the council is relying on an awful lot of stick and not much carrot. Camden is not alone – just over half of London boroughs have seen a decline in recycling rates over recent years.

The hope is that fortnightly collections will encourage people to recycle more as recycling will still be collected once a week. We shall see if that happens. Importantly, not all streets will move to fortnightly collections – only existing kerbside collections are affected. The maps below will help most people, but for precise details, contractor Veolia has a very useful and clear search function so you can see how you’ll be affected.


In West Hampstead and Fortune Green, some streets will still keep weekly collections. This is usually related to housing density and availability of space for bins. On the commercial strip of West End Lane, rubbish will still be collected daily, with residents being given enough bags for up to two collections a week.


All the streets in South Hampstead will move to fortnightly collections.


Commercial rubbish is collected daily on West End Lane - though it's not always left correctly. Photo @Superfast72

Commercial rubbish is collected daily on West End Lane – though it’s not always left correctly. Photo @Superfast72

Alongside the change to fortnighly collections, there will be (yet another) crackdown on fly-tipping with more investigation. The council clears 2,000 tonnes of fly-tipped waste a year (of which surely at least 1,990 tonnes comes from West Hampstead). The bin men won’t take black bags that don’t fit into your bin (in fact they’ll photograph them for evidence so when you ring up to complain they’ll tell you you exceeded your allowance), and apparently there’ll be a lot of ‘education’.

Fortune Green councillor Flick Rea wondered what will happen when Christmas comes around, or a birthday party, or someone moving, all of which generate extra waste. Residents will also receive new black bins.

There are a tonne of caveats and other minor changes. For example, there’ll be a free weekly nappy collection service available to households with children under the age of 2 1/2 who wear nappies. Read all about them on Camden’s website.

Egregious fly tipping on Mill Lane from August 2016. Photo @damawa42

Egregious fly tipping on Mill Lane from August 2016. Photo @damawa42

Questions from the public included whether Camden would be checking our waste (Camden wearily said “no” several times) and under what legislation we are required to recycle, the answer appeared to be none, though frankly – economics aside – it shouldn’t take legislation to get people to want to help minimize landfill. Some residents also pointed out that if Camden wanted to increase recycling it would help if it made it easier. There is also a contradiction between Camden’s policy of reducing car ownership and car use and the regular refrain of ‘you can take it to the Regis Road recycling centre’, when anyone enquires about recycling something slightly out of the ordinary… like a toaster.

What are your thoughts on this? Good incentive? Unworkable? Open to abuse? Time for people to take some responsibility for the environment? Let us know in the comments.