Category: Property

  • No more estate agents’ boards on West End Lane?

    No more estate agents’ boards on West End Lane?

    West Hampstead resident Alan Grogan is a big fan of West End Lane. The only thing he doesn’t like is the large number of estate agents’ boards that he feels are a blight on the otherwise attractive street.

    In conjunction with Camden council, he’s launching a petition to ban all agents boards from the road. One of the biggest offenders, Cedar Estates, has already told West Hampstead Life that it will pre-emptively comply by the end of next week.

    Estate agent boards west end lane

    Estate agents have to remove boards no more than 14 days after the advertised property has been let or sold. In reality they are often left for months or even years. In fact, some have been there so long they are rotting away with just the frame left attached to the buildings.

    Estate agent board frame only

    Oliver Kent of Vita Properties, whose name you may not know but whose face you’ll certainly recognise, even said that “our policy is to leave them up as long as possible” for the visibility and marketing.

    This property on West End Lane was let two months ago
    This property on West End Lane was let two months ago

    Not a sign of the times

    Alan argues that as the vast majority of people now search for property online, and with Rightmove hitting the 50 million pageviews mark in a single day for the first time recently, there is no longer any need for them to be there at all.

    Alan found that many locals agreed that West End Lane, and other roads in the area, should be board-free. He lodged a complaint with Camden Council, and asked them to put in place a “Regulation 7 Direction” for West End Lane. This would forbid estate agents from putting up any advertising boards.

    He didn’t hear back from Camden at first, but in the meantime the council had conducted its own survey and reached the same conclusion. The environment team at Camden is therefore applying for a Regulation 7 order to cover West End Lane from the tube station up to David’s Deli and Feng Sushi.

    David Matthews, from Dutch & Dutch, confirmed that he had received a letter from Camden explaining this. “Dutch & Dutch are fully behind the campaign”, he said. He also agreed it was “in everyone’s interest, including estate agents, to tidy up the area.”

    Many different agents’ boards are in evidence on West End Lane, but one in particular seems very well represented.

    cedarestates

    Perhaps surprisingly, Darren Yanover, managing director of Cedar Estates, said that he also agrees with the ban on boards, saying it will make the high street “look more attractive”. He has pledged to pre-emptively remove all Cedar Estates boards from West End Lane next week. He said “We want to be the first agents to remove all boards and lead by example.”

    Regulation 7 orders already exist for many other streets in the borough (see Camden’s full list here), but agents are not always aware of the restrictions. No signs are allowed in Broadhurst Gardens, for example, but a rather large V-shaped board appeared above No. 184 recently. David Iny, director at Grovelands Investments, confirmed that he did not know about the restrictions and would ensure the board was taken down. He was as good as his word, and the sign has now been removed.

    Grovelands_beforeafter

    Vita’s Oliver Kent admitted that from a business point of view, it would be “disappointing” if the ban came in, as it remains the “cheapest and most effective form of marketing”. However, he agreed that the street would benefit from being board-free and said that Vita would comply with the regulation were it to be brought in.

    Although the agents we spoke to seem broadly in favour of the move and happy to comply, it does seem that regulatory compulsion is needed. Cedar’s Darren Yanover summed it up, saying that a blanket ban would “create a level playing field”, as it would apply equally to all agents.

    Sign the petition

    What happens now? Camden’s letter to Alan Grogan included the following:

    “We have decided that we will apply to the Secretary of State [for Environment, Food and Rural Affairs, Owen Paterson] for further controls on the street which will allow us to make it board-free.

    When we write to the Secretary of State we will need to explain why we are seeking to introduce these additional controls. We will refer to survey results, numbers of enforcement complaints received, impact on visual appearance etc.”

    Therefore Alan is appealing for the support of the public to gather as many signatures as possible in support of the West End Lane board ban by February 18th. You can find, and sign, the petition here.

  • Property of the Month: February

    Property of the Month: February

    This month’s property from Benham & Reeves is a three-bedroom mews house with a south-facing terrace.

    Rose Joan Mews, West Hampstead, NW6
    £995,000
    Sole agent

    Rose Joan Mews_reception

    Rose Joan Mews_kitchen

    Rose Joan Mews_bedroom

    Rose Joan Mews_terrace

    A stunning three bedroom mews house located within a quiet private mews of only 10 houses close to the amenities of Fortune Green and West Hampstead. The bright and contemporary accommodation is arranged over two floors only and features a first floor open plan reception room with curved vaulted ceiling and a wall of glass maximising the abundance of natural light into the living areas, with direct access to a south facing terrace. Downstairs, good sized bedrooms lead on to a private courtyard and access to the mews.

    There is a passenger lift up to the ground floor from the secure underground car park where this house benefits from two reserved parking spaces. Additional features include underfloor heating and comfort cooling throughout and a large individual storage room accessible via the car park.

    3 bedrooms * en suite bathroom * shower room * reception room/open plan kitchen * underfloor heating * comfort cooling * patio * terrace * two reserved underground parking spaces

    West Hampstead Sales Office | 020 7644 9300
    106 West End Lane London NW6 2LS | Email:
    http://b-r.co.uk/property/details/300219985

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  • How Twitter saved Kirstie & Phil

    How Twitter saved Kirstie & Phil

    Lots of you watched Location Location Location last night. But did you know that it was Twitter that saved the couple who wanted to move to West Hampstead?

    Location_WestHamspteadmap

    In June 2013, Kirstie and Phil were in West Hampstead scouting for a 3-bed flat with a garden for Tam & Krish, a couple with a young daughter, who had very specific location requirements – even down to the exact streets they wanted: Hillfield and Mill Lane.

    With a budget of £600,000 most locals could have told them that they were in cloud-cuckoo land. Kirstie agreed – around here, even six months ago, they’d almost certainly have needed an extra £100,000. This meant “compromise”, the watchword of Location ever since it began.

    After Kirstie entertainingly accorded West Hampstead the status of a borough, the couple went on to describe West Hampstead as having a “really nice community feel”. Tom from The Kitchen Table was on camera to reinforce that idea.

    West Hampstead: "With its village feel, independent shops and cafés, and green space"
    West Hampstead: “With its village feel, independent shops and cafés, and green space”

    Laura Locke from La Brocca sits outside the bar
    Laura Locke from La Brocca sits outside the bar

    Over a drink in The Alliance, the couple told Kirstie that they’d been looking for three years on-and-off. The first property they saw had a small kitchen tagged onto the living room and got an instant no. The problem then became the lack of supply.

    “Given that we knew you liked this street,” said Phil, strolling down Hillfield Road with Kirstie and the couple, “we leafleted the street. And it’s only via that that the owners of this flat responded and said they would sell the flat.”

    Close Phil, but not quite what I was told. This property actually came to their attention because the owner saw me tweeting about the programme filming in the area. He contacted the production company and … to cut a tediously long story short … they bought the flat at £600,000.

    Meanwhile, during filming, Kirstie was busy tweeting about the litter problem in the area.

    During the screening last night, there were both the inevitable howls of outrage on Twitter from people at how little you can get in West Hampstead for £600,000, and even more predictably dull comments about how it was really Kilburn (yawn). If you want to watch on catch-up, here’s the link.

    https://twitter.com/Ariadnes_web/status/430798025607610368

     

    https://twitter.com/AndyHartCooper/status/430797525529165824

    https://twitter.com/Swales1968/status/430802502561587200

  • Property News: Camden rent rises trail London average

    Property News: Camden rent rises trail London average

    The rental market in January has been very mixed. There are lots of deals being done at the entry level, with cheaper flats being snapped up fast,but at the top end asking prices are being clipped.

    Demand for properties has been strong in January but we are also seeing more properties coming onto the market, which might start to balance supply and demand. We know from experience that applicants will come if you have the right properties, and an increase in supply leads to a higher volume of applicant enquiries. We are getting plenty of enquiries from potential landlords and we’re valuing several new properties each day.

    In an area like West Hampstead there are lots of excellent applicants out there but, as we started to see towards the end of 2013, tenants are looking for value for money. The rental demographic has shifted and high calibre applicants are looking to rent for the long term. Their wants and needs have changed and this leads into what we discussed in our last property news; that landlords need to invest in the product if they want to attract and maintain quality tenants.

    Looking to the future

    Encouraging landlords to invest in their product is a start, but in order for this to be a success for both tenants and landlords they need to fit the right demographic to the product. Last year we ran a series of polls through our West Hampstead Life articles, and your feedback prompted us to ask more questions in order to understand what people want when renting a property.

    We’re currently running a short survey to understand what people want when they rent a property. If you are currently renting or are looking to rent in the future, please take three minutes to complete the survey. You’ll get the chance to leave your email address at the end to win £250 John Lewis vouchers, and we’ll share the data in our May Property News blog for West Hampstead Life.

    Take the survey here.

    Housing stock in London

    This week on Twitter the issue of local housing stock was raised. In light of this I was interested to read a recent Centre for Cities outlook that looked at housing stock and prices together to provide a useful insight into a city’s housing market.

    London features within the top 10 cities with the highest housing stock growth, coming in at 9th place. Additionally among the top-placed cities, only five (Swindon, Milton Keynes, Gloucester, London, Peterborough) have experienced housing supply growth in accordance to their population growth rate.

    Average private rent levels in Camden

    In December 2013, rent in London increased by 1.6% compared with the same month a year before, compared to an increase in the rest of England of 0.7%. Although the London property market flourishes in comparison to the rest of the UK, rents across London boroughs vary dramatically. I thought it would be interesting to break the average private rent levels down further and compare average private rent prices increases in Camden compared to London as a whole and the neighbouring boroughs of Brent and Islington.

    private rents

    Between 2012 and 2013 private rents in London increased by 13.04%. In comparison private rents in Camden over the same time period increased by 1.29%, far behind the London average.

    Private rent increases in the neighbouring boroughs of Brent and Islington were higher than Camden over the same time period, seeing increases of 3.68% and 7.44% respectively.

    Rents aren’t rising as fast as they once were because rental yields in London are almost insignificant compared to capital appreciation. Previously landlords wanted an investment vehicle that guaranteed them at least a 5% yield, but capital appreciation provides more value than any yield.

    The importance of a good team

    Towards the end of last year I started to think about what the New Year could throw at us, and I quickly found out. In December I underwent major back surgery following three very uncomfortable months. Thankfully I had time to prepare the lettings team to ensure everything ran smoothly in my absence, but in the first week of January our ever popular negotiator Dominic Moyes broke his ankle and is still unable to work. It’s been a big challenge not having him around but it’s shown me the importance of having a good team around you.

    Having two senior members of staff recovering isn’t ideal for any business, but last year we worked hard to build an exceptional team and the internal restructure that took place meant the business was capable of dealing with this unfortunate ripple. Ten members of the lettings team are individually ARLA qualified and most have experience in different areas of the business. Having knowledgeable and experienced staff able to step up successfully into different roles has been fantastic to watch and I’m excited for the year ahead!

    Don’t forget to enter our #WhampPlanet competition! Collect your free West Hampstead bag from Paramount, tweet a picture of it on your holidays to @west_hampstead and you could win vouchers and prizes from West End Lane Books. West Hampstead bags have already made an appearance in Antarctica, Argentina and New York – where will it end up next?!

    Spencer Lawrence
    Lettings Director
    Paramount Properties
    150 West End Lane
    West Hampstead
    020 7644 2314

    request a lettings valuation

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  • Property of the Month: January

    Property of the Month: January

    This month’s property from Benham & Reeves is a two-bedroom raised ground-floor apartment in Goldhurst Terrace with a private patio.

    Goldhurst Terrace, South Hampstead, NW6
    £750,000

    patio

    Kitchen

    reception

    dining area

    A superb 2-bedroom, 2-bathroom apartment arranged over the raised ground floor of a well maintained purpose built block located at the preferred end of Goldhurst Terrace, providing easy access to the transport links (Jubilee and Metropolitan Lines) and amenities of Finchley Road and Swiss Cottage.

    The property is presented in excellent decorative condition and has direct access to its own private patio garden and also the added convenience of a secure underground parking space.

    Early viewing of this particularly desirable property is advised.

    2 bedrooms * bathrooms * shower room * reception room * kitchen * patio garden * secure underground parking * energy rating D

    West Hampstead Sales Office | 020 7644 9300
    106 West End Lane London NW6 2LS | Email:
    http://b-r.co.uk/property/details/300219946

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  • Property market outlook: 9-12% rise over 2014

    Property market outlook: 9-12% rise over 2014

    Thank you to West Hampstead Life for highlighting my market predictions for 2013 in January of last year. Thankfully, according to Rightmove, I wasn’t too embarrassed and figures for West Hampstead showed a year-on-year increase in prices of 7.5% against my prediction of 5% to 10%.

    However, I suspect that this figure is quite conservative and, in my opinion, we have actually seen asking price rises of closer to 15% for some locations within West and South Hampstead.

    This year saw us break the £1,000 per sq ft barrier for flats in South Hampstead with the sale of a garden flat in Aberdare Gardens in April. This sale seems to have set the benchmark for prices in these roads and asking prices for such properties seem to have risen relentlessly since. In fact, it is now commonplace to see £1,000 per sq ft being asked for apartments with no outside space or off street parking.

    West Hampstead has seen similar increases although haven’t yet reached the dizzy heights of South Hampstead. Victorian terraced houses in the Greek and African Roads (Agamemnon, Achilles, Sumatra etc.) can now expect to achieve £1.4 to £1.5m (more with a loft conversion).

    Of particular note this year was a house on Narcissus Road that had been developed to include a basement and loft conversion totalling 2700 sq ft which sold for £2.25m – to my knowledge, the only house in one of these roads to sell in excess of £2m. (More on basement conversions in a later issue). Flats in these roads are also now fetching approximately £750 per square ft (depending on condition and location).

    On the other side of Fortune Green are the relatively new developments of the flats in Alfred Court and mews houses of Rose Joan mews. In 2013, we sold a 2 bed flat in Alfred Court in excess of £800 per sq ft and 2 mews houses at close to £1,000 per sq ft each in rose Joan Mews. This proves that the demand for new build and ‘maintenance free’ properties still commands a premium, even a few years after the build. This is also supported by the success of the Ballymore development at West Hampstead Square which is achieving in excess of £800 per sq ft for flats with no parking.

    In my view, an area of interest for 2014 is that bounded by Sheriff Road, Kilburn High Road and West End lane. Last year saw a developed Victorian house on Gladys Road sell for just over £1.9m and an upper maisonette in good condition for just over £800,000. These roads show signs of building and renovation activity and seem to be undergoing a change in feel and occupation. They are also centrally located and of attractive Victorian housing stock.

    In 2013, we also saw the development of renegotiating agreed sales upwards within a relatively short time of agreeing the sale. This awkward and uncomfortable process is a result of slow conveyancing caused by pedantic lenders and unmotivated solicitors combined with the rising market and press hysteria about London prices.

    Ignoring the ethical argument, it’s difficult to disagree with vendors who could quite easily have remarketed a couple of months later and made themselves significantly more money. Especially, as the properties they wanted to move to are increasing in value in the same way.

    An example from 2013 probably best sums up the market. We sold a townhouse in Parsifal Road which completed in May, one month after the initial offer was accepted. Two weeks after collecting the keys, the new owner had a change in personal circumstances and asked us to remarket the property. After only a few days of viewings we had agreed a sale at a price 8% higher than that agreed five or six weeks earlier. You can now see why I think 7.5% for the year is a bit mean!

    The elephant in the room for 2014 is interest rates. All the other factors in terms of supply, economic recovery and foreign investors remain the same and I am expecting a strong start to the year with prices continuing to rise in our area. Most pundits are predicting rises in interest rates in 2015 but some are saying it will be towards the end of this year.

    Almost certainly, the London and UK housing market will maintain its recovery and prices will continue to rise. The Governor of the Bank of England says he has measures in place to control the housing market but it will be interesting to see if any of them can slow the market without resorting to the traditional vehicle of interest rate rises.

    My view is that history teaches us everything and that economics are cyclical. At some point, without further intervention in terms of planning and development (also for a later article), the London market will need to pause for breath, but that won’t be in 2014. I expect to see rises in values of between 9% and 12% in our area, with most of that growth coming in the first half of the year.

    I would welcome your opinions and reaction to this. Also, it goes without saying, but if you would like a current valuation of your property please get in touch.

    Happy New year.

    Darryl Jenkins
    Associate Director
    Benham & Reeves
    West Hampstead
    020 7644 9300
    Follow @BenhamReeves

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  • Video: The Alexandra & Ainsworth estate

    Video: The Alexandra & Ainsworth estate

    A brilliant documentary about the brutalist gem that is the Alexandra & Ainsworth estate. Sit back, get a cup of tea and enjoy One Below the Queen.

    (I came across this on the Dirty Modern Scoundrel blog)

  • Did our property pundit get it right?

    Did our property pundit get it right?

    The prediction by our property sales pundit Darryl Jenkins of local estate agent Benham & Reeves was that house prices should rise by 5-10% in West Hampstead this year.

    He described this as being bullish. In fact he was bang on – according to Zoopla, property prices in the area have risen 7.5% this year.

    Does that mean that The Standard was right, or behind the times, when it suggested that West Hampstead was “an area of hidden value waiting to be unlocked” in an article that pushed the £1.5 million penthouses in the Mill Apartments.

    Rising property prices are good for homeowners but not good for those trying to get a foot on the property ladder. Demand far outstrips supply and the arrival of developments such as West Hampstead Square together with the long-standing attractions such as the transport links, is pushing prices out of the reach of many.

    Even rents are becoming unaffordable – as local Sam Cookney discovered when he looked into the cost of renting in West Hampstead compared to renting in his beloved Barcelona AND commuting to London. His piece was widely picked up but also largely misunderstood.

    Despite all this, north-west London was ranked Britain’s 7th unhappiest place to live.

  • Business Assocation finds new momentum

    Business Assocation finds new momentum

    Tomorrow evening, the West Hampstead Business Association holds its reLaunch event. An early disclaimer: West Hampstead Life is involved in the WHBA and has been helping the existing committee think through this revamp.

    Why now? ¦ Launch event ¦ Aims ¦ Should I join? ¦ Cost ¦ More info

    The WHBA was set up in 2011 with support from Cllr Gillian Risso-Gill, and was involved in bringing the farmers’ market to the neighbourhood and in the initial negotiations to relocate the post office into the Sherriff Centre in St James’ Church. But momentum had waned.

    Why reLaunch now?
    It won’t have escaped your notice that West Hampstead is going through some major changes in terms of residential developments, with more on the horizon.

    The WHBA wants to harness the drive and enthusiasm of local businesses to ensure that the local economy captures these benefits, while ensuring we have a mixed, vibrant business environment. It is not pro-independent shops and anti-chains, nor is it fixated on West End Lane.

    These are tough times for all businesses, and the WHBA will also seek to help local businesses by sharing ideas, looking at ways to lower costs, and finding innovative solutions in order to keep them competitive.

    There are a wide range of issues that concern businesses – some local: rents, parking, dirty streets; some larger in scale: the threat from online shopping, business rates, getting to grips with new payment technologies and social media… there are many more.

    With all these factors in play, the WHBA decided to revamp and relaunch in order to get the drive and enthusiasm back. The committee is:

    • André Millodot from The Wet Fish Café
    • David Matthews from Dutch & Dutch
    • Reuben Miller from Alexanders
    • Jennie Vincent from The Kitchen Table
    Launch event – take two
    Boris Johnson turning up a couple of weeks ago was a surprise – he had been invited to the launch event, but more in hope than expectation. With just three days’ notice of his sudden visit, it wasn’t possible to bring the whole launch event forward, so a mail went out to the original WHBA mailing list and a good crowd turned out to hear the Mayor talk about what City Hall could do to support West Hampstead businesses.

    The proper reLaunch event is Wednesday December 11th. If you’re a local business and you didn’t get an invite, then please mail , or just turn up.

    It starts at 6pm downstairs at The Gallery on Broadhurst Gardens (I believe there’s mulled wine available). At around 6.45pm we have a guest speaker. Leo Hollis, author of Cities Are Good For You, will speak for 15 minutes about the link between high streets and communities. Leo’s a local too, so he’ll be able to bring a West Hampstead angle to his talk. The WHBA committee will also explain in a bit more detail what the association hopes to achieve and the benefits of joining up.

    What will the WHBA actually do?
    At the heart of the revamp is the idea that the WHBA shouldn’t become a talking shop, but should deliver tangible results. Campaigns will therefore be limited but specific, and combine some short-term easy wins, and some longer term issues. The committee is extremely open to (i.e., “wants”) ideas and contributions from members.

    First up, there’s a push to raise the profile of West Hampstead as a place to do business – and there are several strands to this, such as making a promotional video, getting a better Wikipedia entry for West Hampstead, and boosting the PR activity. In the longer term, Camden is consulting on parking issues a lot at the moment, and this is a challenge given that residents and businesses have very different needs.

    To debate all these issues and to collect the thoughts of the whole business community, the WHBA is going online with a forum and a monthly e-mail newsletter, both for paid members only. The forum is the place to raise concerns, share ideas, solve problems and build consensus. The newsletter will capture each month’s hot topics, bring a round-up of local business news, and share wider trends. I’ll be writing the newsletter, and I can honestly say I think it’s worth the membership fee alone!

    Should I join?
    If you’re a business based in, or operating in West Hampstead, then yes. The WHBA will welcome freelancers to supermarkets, mechanics to property developers. If improving the business environment matters to you, then you should join in. It will help locals share ideas about how to run their businesses more efficiently and competitively, as well as making more visible changes to the area. So even if you don’t have customer-facing premises, the WHBA can offer significant benefits. Come to the reLaunch event and find out more!

    The committee believes that professionalisation of the WHBA is vital, which does incur some admin cost. However, most of the subscription fees will be ploughed into campaigns. There may be specific initiatives where the WHBA needs to raise more money – for example beautifying the street or getting better Christmas trees for next year! It will, of course, extract money from other sources where possible, but we all know how tight public sector funding is.

    The cost
    The cost to join is based on the size of your business, and if you join before December 31st, then you get a whopping 50% discount.

    Membership is valid for 12 months.

    • Freelancer £25 (£50 from Jan 1st)
    • Single shopfront £75 (£150 from Jan 1st)
    • Double shopfront £125 (£250 from Jan 1st)
    • Multiple £200 (£400 from Jan 1st)

    As well as your money, what the association really needs is your commitment. Not every issue the WHBA tackles will benefit every business equally, but a collective effort to support the local business community will undoubtedly be for the good of the local economy.

    Where can I find out more?
    If you can’t make it to the reLaunch event, then do contact the WHBA and someone will get back to you. It’s also on Twitter @WhampBiz, or just go to the website, where you can also sign up.In the meantime, download the flyer that’s been handed out, or read it below. If you’d like to join, then fill it in and hand it in to any of the committee or scan and e-mail back. Someone will then contact you regarding payment.

    Naturally, as one of the people behind this revamp, I’m excited by the possibilities it offers. From simple stuff like better Christmas trees on West End Lane, to thornier issues like retaining a good mix of job types, I believe that a healthy local economy and a healthy community go hand-in-hand. Don’t grouch from the sidelines, West Hampstead is changing and the WHBA is changing with it. Be part of it.

  • Special agents: Licence to rent

    Special agents: Licence to rent

    Would you rent a property through an unlicensed agent?


    Place your vote and we’ll update you on the results on Twitter next week.

    Paramount is passionate about compulsory licensing for letting agents. Residential lettings is an unregulated industry and we believe that all agencies and lettings negotiators should become licensed members of a regulatory board in order to let property.

    Licensing is imperative to giving consumers real confidence when dealing with agencies and individual staff members who are regulated by common codes of practice. Many agents invest significant time and money to ensure all these requirements are met but are still tarnished by unregulated agents who continue to stoke the public’s negative image of agency.

    Becoming a licensed agency is good for generating new business too. More than two-thirds of landlords who use a lettings agency say they consider whether the agent is licensed or regulated when deciding which one to use*. Unfortunately this is not mirrored by tenants and we are committed to redressing this balance.

    Industry bodies
    An agency that has voluntarily joined the Association of Residential Lettings Agents (ARLA) or National Association of Estate Agents (NAEA) shows that it is happy to adhere to the highest standards and meet these external organisations’ customer service standard. For instance, all ARLA members are required to work within a robust code of practice, which covers the key stages in letting and managing a property. Regulated agents have to meet a standard of compliance that includes having Professional Indemnity Insurance, mandatory participation in a Client Money Protection Scheme and a structure for dealing with complaints and disciplinary procedures.

    One of the only issues with choosing an ARLA or NAEA agency is that the industry bodies only require an office to employ one member of staff, in any office, with a suitable industry qualification. At Paramount we believe that all members of staff, especially negotiators, should study to become a member, as this ensures all staff have to undertake regular training and keep up to date with changes in legislation.

    At Paramount, all staff members must be members of the Association of Residential Letting Agents (ARLA) or the National Association of Estate Agents (NAEA). If we recruit any new members of staff that don’t belong to one of these bodies, we require them to start their training within a month of joining us.

    It’s not just our sales and lettings negotiators that take the exams though. Other members of staff, including administrators and accounts, are encouraged to join too. This is a huge benefit for our customers who meet property experts the moment they walk through the office door. All customers are made aware that everyone they deal with in the office is qualified. They understand that they can tap into our knowledge bank regardless of who they are speaking to – they don’t have to wait to speak to a director to receive expert advice.

    Internal confidence
    The benefits of a licensed agency are felt internally as well as externally. We invest heavily in our staff and finance their initial and ongoing ARLA and NAEA training. Being a member of NAEA is important to us as a company and as individuals. It’s essential that we keep up to date with any changes in legislation and our customers appreciate us passing our knowledge onto them.

    I recently asked colleagues what belonging to an organisation like ARLA or NAEA meant to them. They believe it portrays credibility to the public and suggest it shows that you are serious about your career. It would be great to hear your thoughts on the matter – does an agents membership of a regulatory organisation carry weight with you?

    In the meantime, don’t forget to enter our #whampplanet competition. Learn how to enter here.

    Spencer Lawrence
    Lettings Director
    Paramount Properties
    150 West End Lane
    West Hampstead
    020 7644 2314

     

    *Association of Residential Lettings Agents Residential Landlord Survey 2013

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